Terms and Conditions

All estimates/quotes are based on our understanding of your requirements and as per the given timeframe. Any changes to the functionality, including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face-to-face meeting.

By accepting a quote, you agree to and accept the terms and conditions of RETROXPECT PTE LTD Acceptance can be verbal, by email, payment of initiation, or signing a quote.

Clients must ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.

Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by RETROXPECT PTE LTD.

There are limited man-hours allocated to each task, including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.

RETROXPECT PTE LTD will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.

Any delays at the client’s end may delay the project and proposed timeframes and may incur additional costs.

Any bugs (programming errors) reported during or just after the development do not attract additional charges.

Any re-work on an already completed task will attract additional charges. Any changes in the design after design approval will incur additional charges.

Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates, is charged separately. Under no circumstances will RETROXPECT PTE LTD be liable for any delays caused by changes in the project brief.

Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond a reasonable timeframe.

Our websites/applications are generally tested on PCs and include near-recent versions of the following browsers: IE, Firefox, Chrome, and Safari. If you require testing to be done on any other browser, please let us know in advance.

Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.

If your website/application is not hosted on a RETROXPECT PTE LTD server, any additional man-hours that may be required due to any server or network-related issues are not covered in our quotes and may be charged separately.

Please note that at any stage during the project, stalling of the project for over two calendar months may incur additional costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.

RETROXPECT PTE LTD software codes (not including open-source software) are copyrights of RETROXPECT PTE LTD. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for reselling or duplication purposes.

RETROXPECT PTE LTD owns the copyrights of all codes written for any client unless arrangements are made prior to the start of the project. RETROXPECT PTE LTD warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting.

The website or software application will be designed to be deployed on the web, via using a commercial-grade web server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.

Depending upon the functionalities required, there may be 3rd party components such as Third-Party Payment Gateways or SSL certificates involved in building a website/application. Although RETROXPECT PTE LTD does its best in recognizing the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment Gateway, Google Adwords, Plugin licenses, Web hosting, etc.) are not included in our quotes.

RETROXPECT PTE LTD takes no responsibility for any open-source products such as WordPress, Open Source carts, Joomla, etc. It is the client’s responsibility to update all components and third-party software. We suggest you take regular backups to avoid any disruptions.

RETROXPECT PTE LTD offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third-party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.

Domain registration/renewal charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.

Hosting charges are not included in the quotations unless mentioned otherwise. RETROXPECT PTE LTD can organize an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. When clients decide to organize their own hosting, we should be consulted before finalizing the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. RETROXPECT PTE LTD will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.

RETROXPECT PTE LTD generally builds and tests the websites/applications on our own servers or hosted domains. RETROXPECT PTE LTD cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred off to a nominated 3rd party server upon full payment of all invoices and dues.

Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with RETROXPECT PTE LTD, upon full payment of any outstanding invoices, RETROXPECT PTE LTD will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts, and 3) images used in the published website and associated form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms, or functionalities.

All services provided by RETROXPECT PTE LTD, including but not limited to website hosting, domain registration, and maintenance packages, are subject to renewal upon the expiration of the initial service period. Renewals will be invoiced separately and must be paid in full before the renewal date to avoid any service disruptions. It is the client's responsibility to ensure timely payment of renewal fees as per the terms outlined in the renewal invoice. Renewal will be charged ONE calendar month prior to end of contract term date.